Welcome to Cherokee Shop! We’re dedicated to providing healthcare professionals with high-quality scrubs, shoes, and medical apparel. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact us at [email protected].
Product Information
What types of products do you offer?
We specialize in a wide range of medical apparel, including scrubs from brands like Cherokee, Barco, and Butter-Soft, as well as shoes from Alegria and Brooks. Our menu features items such as $14.99 or Less Prints, 360 by Healing Hands, and various accessories to meet your professional needs.
Are your scrubs comfortable for long shifts?
Absolutely! Our products, like Butter-Soft Scrubs and Butter-Soft STRETCH, are designed for comfort and durability, ensuring you stay focused on patient care without distractions.
Do you offer products for different medical roles?
Yes, our collection caters to nurses, doctors, and all healthcare staff, with options from brands like Ava Therese Scrubs and Betsey Johnson Scrubs & Accessories to suit various preferences.
Shipping and Delivery
Where do you ship, and how long does delivery take?
We offer worldwide shipping to most countries (excluding some remote areas in Asia and select locations). Orders are processed in 1-2 business days. Standard shipping via DHL or FedEx takes 10-15 days after dispatch and costs $12.95. For orders over $50, we provide free shipping via EMS, which takes 15-25 days after dispatch.
Can I track my order?
Yes, once your order ships, you’ll receive a confirmation email with tracking details to monitor your package until delivery.
What if I live in a remote area?
Delivery may be limited in some remote regions; please check with us at [email protected] for specific availability.
Returns and Exchanges
What is your return policy?
You can return items within 15 days of receipt, provided they are in original condition. For details, contact our support team.
How do I initiate a return?
Email us at [email protected] with your order details, and we’ll guide you through the process to ensure a smooth experience.
Payment Methods
What payment options do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information safe?
Yes, we use trusted payment gateways to protect your data, ensuring a secure shopping experience.
Account and Support
How can I contact customer service?
Reach us at [email protected] for any inquiries. Our team, founded by healthcare professionals, is here to help with reliability and care.
Do you have a physical store?
Our operations are based online, but you can find us at 419 Wilkinson Street, Nashville, US 37211 for correspondence.
Thank you for trusting Cherokee Shop for your medical apparel needs. We’re committed to supporting the global healthcare community with quality products and dependable service!