At Cherokee Shop, we understand that healthcare professionals need reliability not just in their medical apparel, but in every aspect of their shopping experience. Just as our Butter-Soft Scrubs provide comfort during demanding shifts, our returns and exchanges process is designed to be straightforward and hassle-free.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to ensure your medical apparel fits perfectly and meets your professional needs.

Return Conditions

To be eligible for a return or exchange, items must meet the following criteria:

  • Items must be in original condition – unworn, unwashed, and undamaged
  • Original tags must be attached
  • Items must be in original packaging
  • A copy of your order confirmation or receipt is required

Non-Returnable Items

Based on our product offerings and hygiene standards, the following items cannot be returned or exchanged:

  • AnyWear Clogs (for hygiene reasons)
  • Alegria Shoes (if the sanitary liner has been removed or shows signs of wear)
  • Brooks Shoes (if worn outdoors or if the sanitary liner is compromised)
  • Opened or used accessories
  • Personalized or custom items
  • Items marked as “Final Sale”

Step-by-Step Return Process

  1. Submit Return Request: Contact our customer service team within 15 days of receiving your order using the template below
  2. Receive Authorization: We’ll review your request and provide a Return Authorization Number (RAN) and shipping instructions
  3. Package Your Items: Securely package the items with original tags and include your order confirmation
  4. Ship Your Return: Send the package to our Nashville facility using a trackable shipping method
  5. Processing: Once received, we’ll inspect your items and process your return or exchange within 3-5 business days

Refund Information

Refund Timeline: Refunds are processed within 3-5 business days after we receive and inspect your return. The timing of when you’ll see the refund in your account depends on your payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Important Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the standard shipping cost to send your replacement items.

Return/Exchange Request Template

Copy and paste this template into an email to [email protected] with the subject line: “Return/Exchange Request – [Your Order Number]”

To: [email protected]

Subject: Return/Exchange Request – [Your Order Number]

Dear Cherokee Shop Customer Service Team,


I would like to request a [return/exchange] for my recent order.


Order Number: [Your Order Number]

Order Date: [Date of Order]

Items to Return/Exchange:

  • [Product Name], [Size], [Color]
  • [Add additional items as needed]

Reason for Return/Exchange: [Please specify – Size issue, damaged item, wrong item received, etc.]

Preferred Resolution: [Refund / Exchange for (specify product, size, color)]

Please provide instructions on how to proceed with my request.


Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Need Assistance?

Our customer service team, founded by healthcare professionals, is here to help with any questions about returns or exchanges.

Email: [email protected]

Address: Cherokee Shop | 419 Wilkinson Street, Nashville, US 37211

We’re committed to ensuring your Cherokee Shop experience is as comfortable and reliable as our medical apparel.

International Customers: Please note that return shipping costs for international orders (excluding some remote areas in Asia and select locations) are the responsibility of the customer. We recommend using a trackable shipping service for your return.